Allied health-led support coordination to help participants understand their plan, connect with the right providers, and build the skills to direct their own supports over time.
Support coordination is a funded NDIS support under the Capacity Building budget. It helps participants understand what their plan means, find and connect with the right providers, and build the confidence and skills to manage their own supports over time.
It is not physiotherapy — it is case-management and navigation, billed under its own NDIS item codes, and available to participants who have Support Coordination funding in their plan.
We sit with you and translate NDIS language into plain English — what you're funded for, how much, and how to use it.
We find, vet and negotiate service agreements with the right providers for your goals — therapy, housing, community, and more.
We keep everything joined up — health, housing, informal supports — so nothing falls through the cracks.
We work toward you managing your own supports with confidence — or towards your plan review with a strong outcomes report.
NDIS Pricing Arrangements 2026–27 · Amounts are GST-free and per hour of coordinator time.
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Short-term, lighter-touch help for participants with straightforward needs. We help you understand your plan, connect with providers and community services so you can act more independently.
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Ongoing, active coordination for participants with moderate-to-high complexity across multiple services. We build your ability to design and manage a mix of supports, maintain provider relationships, resolve issues and prepare for plan reviews.
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High-intensity, time-limited case management for participants in complex or high-risk situations — crisis, hospital discharge, justice-system transitions, or multiple intersecting needs. Must be delivered within an expert framework by an appropriately qualified practitioner.
Just received your first plan and don't know where to start? We'll translate it, explain your funding categories and get your supports in place quickly.
We document your progress and outcomes throughout the plan period and prepare a strong evidence report for your review — so your next plan reflects your real needs.
Participants with neurological conditions, acquired brain injuries, multiple diagnoses or post-hospital transitions who need coordinated support across health and disability services.
Unstable housing, safeguarding concerns, justice-system involvement, or immediate risk — Level 3 Specialist coordination for situations that need expert oversight and rapid action.
Family members carrying the coordination load can feel overwhelmed. We take it on and keep you informed every step of the way.
Already seeing us for physiotherapy? We can provide support coordination too — with transparent conflict-of-interest disclosure and full participant choice at every step.
Your plan manager pays providers on your behalf. Thrive can be engaged as your support coordinator — no registration required.
You pay providers directly. You can engage any provider you choose, including Thrive — no registration required.
Agency-managed plans require a registered NDIS provider. Registration in progress — contact us to discuss your options.
All providers must comply with the NDIS Code of Conduct regardless of registration status. Thrive maintains transparent conflict-of-interest practices and full participant choice across all coordination and therapy services.
Joseph Hanna is a degree-qualified physiotherapist — meeting the qualification requirement for Level 3 Specialist Support Coordination that most coordinators cannot offer.
12+ years of clinical relationships with GPs, neurologists, orthopaedic surgeons and allied health providers across Western Sydney — getting you connected faster.
We understand what your disability means clinically — so the supports we coordinate are appropriate, evidence-based, and aligned with your health and function goals.
Based in Parramatta, serving participants across Greater Western Sydney — we know the local provider landscape and can access in-person coordination where needed.
Complete the form below and we'll be in touch within 1–2 business days to discuss the participant's support coordination needs.
For participants, family members, carers, support workers or health professionals.
* Required fields · We respond within 1–2 business days
Thank you — Joseph will personally review this referral and be in touch within 1–2 business days to discuss support coordination next steps.
Yes — support coordination is funded under the Capacity Building budget in your NDIS plan, under the support category "Support Coordination." If your plan includes this funding, you can engage a support coordinator without it affecting your Core or other funding.
Yes, with full transparency. Where the same organisation provides both coordination and therapy, this is a conflict of interest that must be disclosed to the participant and documented. We will always make this clear, provide information about alternative providers, and ensure participant choice is exercised freely. Participant choice and control is our priority.
For plan-managed and self-managed participants, no registration is required. We comply with all NDIS Code of Conduct obligations regardless of registration status. Registration to serve NDIA-managed participants is in progress. If you are NDIA-managed, contact us to discuss your situation.
Level 2 (Coordination of Supports, $100.14/hr) is the most common level — ongoing, active coordination for participants managing multiple services. Level 3 (Specialist Support Coordination, $190.54/hr) is time-limited, high-intensity case management for complex or high-risk situations. It must be delivered by an appropriately qualified practitioner — typically allied health, social work, or psychology. Not every participant needs Level 3, and not every provider can offer it.
Log in to the myNDIS portal and look under Capacity Building for a support category called "Support Coordination." If you're unsure, submit a referral anyway and we'll help you check what's available in your plan.
Yes — we welcome referrals from GPs, hospitals, allied health professionals, case managers, carers and family members, as well as from participants directly. Fill out the referral form above with as much detail as you have and we'll take it from there.
Submit a referral today or call us to discuss whether support coordination is funded in the participant's plan.